Help & FAQs
How can we help?
Choose a category to find the help you need.
How does Babiaa delivery work?
Our goal is to have one driver run all your errands (single or multiple) for you
1. Order from a store or stores
2. Request Babiaa Driver
3. Share your order numbers/ special notes with the driver or upload order receipts to share with the driver.
4. Place the request
5. Track the drivers progress using your Babiaa mobile app
Package Restrictions
- Package should be 40 pounds or less
- No firearms
- No hazardous items
- No illegal drugs or items
- No unsafe items
- No valuables such as money
- No animals or humans
- Total value should be less than $200
This list is not a comprehensive list. Items sent in violation of the law or Babiaa Delivery policies is strictly prohibited and would be reported to the appropriate authorities.
What are the areas Babiaa currently cover?
We currently only serve the Twin Cities area. We plan to expand to other areas soon. Stay tuned.
Can I schedule a delivery for a different date and time ?
Yes from your mobile app. You can select a pick up date and time at the final step of your request
How can I contact Babiaa customer service?
Send us a message with the form at the bottom of this page, or email us at babiaadelivery@gmail.com.
How long will I wait to get my order picked up and delivered?
Babiaa is on demand . Once you request a driver he or she will be sent instantly to pick up and drop off your order .
Can I track my order?
Yes, we have live tracking of all orders on our mobile app
Do I have to be home for my package to be delivered?
No we can leave your package at your doorstep if you are not at home. If you order contains alcohol, you will be required to provide identification at the time of delivery.
Will Babiaa sell my information?
Babiaa will not sell your personal information.
Can I call my driver for special instructions?
Yes. Once a driver is requested you can call the driver for special instructions. You can also add special instructions to the note section of your order such as order number and order details etc.
Can I order Alcohol?
Yes. Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. If you order contains alcohol, you will be required to provide identification at the time of delivery.
How are prices determined or how is total cost determined?
Delivery fee + service fee + sales tax
What happens if I want to cancel my delivery after I have placed a request?
You may cancel your delivery request before the driver is in route.
Can I get a contact-free delivery or pickup?
Yes. Orders can be left at your doorstep. (Orders containing alcohol require ID confirmation)
Are tips required?
Tipping is completely optional. If you choose to leave a tip, the entire tip goes to your driver.
Can a driver pick my prescription medication?
No. Babiaa drivers, cannot pick up orders from the pharmacy.
How can I become a Babiaa Driver?
Apply on our driver sign-up page. It takes a few minutes: tell us about yourself and your vehicle, and upload a photo of your Ghana Card.
Does it cost anything to be a Babiaa Driver?
There is no up-front cost for applying to be a Babiaa Driver.
How do drivers get paid?
Babiaa Drivers are independent contractors and are paid per delivery.
Is there a minimum amount or orders I have to take per week? Per month?
There is no minimum (or maximum) requirement for the number of orders you have to take per week, per month, or per year. Babiaa Drivers are independent contractors. As such, they choose how many orders to take!
How much will I get paid?
You will be paid Delivery Pay + 100% of your tips for every order you deliver.
When will I get paid?
Payment is received via direct deposit weekly.
How long is my background check going to take?
Background checks normally process within 2 to 3 business days. Due to Covid 19 and courts offering limited services it might take longer.
what type of insurance does a Babiaa driver need?
Babiaa drivers must maintain an up to date and valid personal automobile/vehicle insurance with their name on the policy. In addition drivers must obtain a commercial automobile insurance policy with commercial coverage.
This commercial insurance policy covers you as driver while doing delivery which is considered a commercial activity. Most personal automobile insurance policies contain clauses that exclude you from coverage while doing a commercial activity such as delivery. A commercial insurance policy will provide liability coverage and physical damage for commercial cars that are used for business purposes.
Still need help?
Send us a message
We read every message and reply by email.